FAQs
Do you have questions? Well, I hope I can answer most of them here.
Skincare 101
Washing & Cleansing
These are two separate steps depending on your daily activity & makeup use. Yes, this means you could need two rounds of face washing.
Washing: Step 1
Washing is for cleaning off impurities, the daily grime, sweat, old products and makeup.
***Washing “takes off the sins of the day” at the end of the day.***Everyone should WASH their face once DAILY even if not wearing makeup or getting very grimy. Washing is necessary before applying/reapplying any and all skincare.
Did you wear makeup today??
If yes, you need Step 2, Cleansing the Skin. This gets the face wash into those pores and follicles AFTER washing.
Appointment Availability:
Mondays & Thursdays
Based on personal availability and subject to after-hours fees. After-hours fees are $35/hour on top of standard pricing.
Tuesday 4:30pm-7:30pm
Wednesday 10:30am-7:30pm
Friday 10:30am-7:30pm
Saturday 10:30am-7:30pm
Sunday 1:30pm-7:30pm
Late Policy
CrossLash has a strict 15-minute late policy. If you are LATE to your scheduled appointment, you will be charged the full service. More than 15 minutes late with no notification is considered a No-Show.
Example: You arrive 20 minutes late to a 70-minute appointment, you will still be charged for the entire service as scheduled.
Before or After Hours Appointments:
Before or After hours appointments will be considered on a case by case basis. All before or after hours appointments will be subject to additional fees of $35 per hour in addition to the standard service pricing.
Starting Retinol:
Nighttime:
Use .25 Retinol 1-2 times per week. If you experience redness, irritation, a feeling like wind or sunburn, stay at 1-2 nights a week until your skin regulates. Can increase nights per week as tolerated, up to using it every night.
Always apply moisturizer after Retinol.
Must use .25 Retinol 7 nights a week for 4-6 weeks without any irritation before moving up to .5 Retinol.
Increasing Retinol:
When moving from .25 to .5 Retinol:
Use .25 Retinol nightly, add in .5 Retinol 1-2 nights a week. If you experience redness, irritation, a feeling like wind or sunburn, stay at 1-2 nights a week until your skin regulates.
Keep using .25 on nights when not using the .5. Always apply moisturizer after Retinol.
Build up to using the .5 - 7 nights a week.
Must use .5 retinol 7 days a week for 4-6 weeks without any irritation before moving up to 1.0 retinol.
When do I apply Retinol?
Apply Retinol only at NIGHT and only to a clean face. Always apply moisturizer after retinol.
Want Amazing Skin?
80% of your skin results are from HOME Skincare! Let CrossLash get you on a Medical Grade Skincare line that is proven to provide results.
48 Hour Cancellation Policy:
CrossLash requires a 48-hour advanced notice to cancel, change or move your appointment. If you do not provide 48-hour advanced notice, you will be charged 100% of the service booked.
No Show:
No-Show, your account will be charged 100% of the service missed. You must pay this in FULL before you rebook with CrossLash
When should I wash my face after my facial?
Wait until the morning after your service to wash your face. This will allow the treatment to continue working overnight while you sleep.
AHA/BHA Exfoliating Cleanser:
Wait 15 minutes after washing face to apply TNS Advanced Plus + Serum
Eyelash Extensions
All Eyelash Extension applications require an IN-PERSON consultation. All consultations are FREE and take approximately an hour.
Even & Correct Brightening Pads
Wait 5 minutes after using pad to apply TNS Advanced Plus + Serum
What Our Clients Say
Genesis
Absolutely love Sarah. She was the first person to ever apply individual lashes on me. She did such an excellent job that it’s no surprise I keep going back for fills. I asked her for “natural looking lashes, the kind that u can’t tell I have some on but still give a little umff” and she nails it every time. I absolute love her. I’m definitely going to miss her once I leave cause she’s that good. Her studio is very clean and sanitized. She also does fantastic at working with you and creating appointments that work around your schedule for fills and she is a great listener/therapist.
I get the nova classic lash. Although it’s a bit pricey girls/guys it’s 100% worth it. I personally just love the fact that u don’t have to wait 24hrs to wet your face again.